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  1. Login VSI
  2. Login VSI
  3. Troubleshooting

Troubleshooting

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For help with running and troubleshooting Login VSI tests

  • Login VSI - How stuck sessions are determined / failed to become active
  • Login VSI - Testing doesn't start automatically on target sessions
  • Login VSI - Different StoreFront connection errors using SFConnect connector
  • Login VSI - Troubleshooting - User Account Control being enabled is causing stuck sessions
  • Login VSI and PI - Troubleshooting - "First things first" dialog box Microsoft Word stuck sessions
  • Login VSI and PI - Troubleshooting - rdpconnect connector usage yields error regarding not allowing saved credentials
  • Login VSI - Troubleshooting - Target test sessions get stuck at prompt "How do you want to open this file?"
  • Login VSI and PI - Troubleshooting - "This version of Citrix Receiver does not support selected encryption" error when launching a Citrix session
  • Login VSI and Login PI - Troubleshooting - Prevent hosts from idling with a PowerShell script
  • Login VSI - Troubleshooting - The Ad Setup page keeps clearing custom values
  • Login VSI - Troubleshooting - "Load Login VSI Log" page doesn't show VSImax and baseline results
  • Login VSI - Troubleshooting - Using rdpconnect connector can yield error regarding "An authentication error has occurred."
  • Login VSI - Troubleshooting - vsidate.exe crashes
  • Login VSI - Troubleshooting - Error when using sfconnect: "Could not create SSL/TLS secure channel"
  • Login VSI - Troubleshooting - Using rdpconnect connector can prompt to manually enter test user credentials
  • Login VSI 4.x - Message pop-up on targets about no *.isactivetest file present
  • Login VSI 4.x - Best practices regarding debug logging
  • Login VSI 4.x error pop-up from Management Console pertaining to "GetLogonTimes()"
  • Login VSI - Encryption technology used
  • Login VSI - Citrix Storefront / Netscaler sessions failing to become active
  • Sending command to program
  • Launcher message: "The test with GUID: has already been executed."....
  • Disable %tmp% dir per session value
  • Login VSI - Video not playing
  • Data to collect for support ticket requests
  • Login VSI - Network communications / firewall ports
  • Printing to PDF timed out
  • Login VSI / PI: Disable zone checking
  • Launcher - v4.1.12: Disabled launcher will cause a "object reference not set to an instance of an object" exception
  • Adobe Reader DC
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