Downloading diagnostic information
Understanding the diagnostic data
Overview
To assist with troubleshooting and expedite support, we may request diagnostic information from your Login Enterprise. This guide explains how to download the diagnostic data and submit it for further analysis.
Downloading diagnostic information
To download the diagnostic information:
1. Log in: Access your Login Enterprise and log in.
2. Navigate to diagnostics: Click on the Other > About section from the Sidebar menu.
3. Download diagnostics: Click Download diagnostics. This will download a zip file containing diagnostic information about the current usage and configuration of your Virtual Appliance.
Understanding the diagnostic data
The downloaded zip file contains a CSV file with diagnostic information. This file can be opened in Excel for review.
For reference, an example of diagnostic data is attached to this article. Simply download and extract the zip file to view the CSV file.
| Login Enterprise Server Version | What version of Login Enterprise are you running |
| SLA Reports | If SLA Reports are enabled |
| External Database Configured | If an External Database is enabled |
| Email Enabled | If emailing is enabled |
| Public API Tokens | If there are any API tokens created |
| Launcher Versions | What version the Launchers are running |
| Launcher Operating Systems | Which Operating system is used on the launchers |
| Test Types | Which test types are configured |
| Connectors | Which connectors are used |
| Application Type | Which applications are configured and what type it is |
| Application Used | Which applications are being used |
| Target Operating Systems | Which Operating system is used on the target machines |
Submitting diagnostic data
To submit the diagnostic data:
Attach the file: Add the zip file to your support ticket by uploading it in the ticket portal or by sending it via email to support@loginvsi.com.
Following these steps will help you efficiently collect and provide the necessary diagnostic information. This process is crucial for expediting troubleshooting and resolving issues with your Login Enterprise.
- diagnostics.zip693 Bytes