Overview
When running the Login Enterprise Launcher, whether for the first time or after extended use, you may encounter issues where a session fails to log on. This is typically indicated by a "Connection failed" message in the Login Enterprise Launcher menu > Connection details.
If you encounter connection issues, you can:
- Attempt to resolve the issue using the steps below.
- Contact our support team at support@loginvsi.com for further assistance. You can also send the log files to our support team along with your inquiry.
Diagnosing connection failure
Connection issues can vary based on the connector type used. To diagnose the issue, you need to examine the log files of the Launcher.
1. Locate the log files in the %tmp%\LoginEnterprise\Launcher\Logs folder on your machine.
These logs contain detailed activity records of the Launcher. Each file presents a comprehensive list of events.
2. Identify the timestamp of the failed session from the Launcher overview.
3. Open the corresponding log file and search for the timestamp to pinpoint the events during that session.
4. Look for the event type "ConnectionFailed," which is automatically recorded whenever a connection attempt fails.
5. Trace back through the log entries to determine the cause of the failure. In the example below, the issue was related to the unavailability of a resource called "Test."
If you have questions or need additional information on troubleshooting connection failures, feel free to get in touch with our support at support@loginvsi.com.
Additional resources
- For the Launchers overview and best practices, see the Launchers: Overview and best practices.
- To learn about the Login Enterprise Windows Launcher setup, configuration, maintenance, and more, see the Login Enterprise Windows Launcher.
- For more information on the Connector options, see Connectors and connection configuration.