SLA Report

Overview

Configuring SLA reports

Email notification requirements

Adding Measurements and Thresholds

Generating SLA reports

Scheduled reports

Overview

SLA reporting provides a concise and straightforward document that delivers key performance information. These reports are generated from historical data gathered by Login Enterprise during its operational processes, making them ideal for monitoring service level agreements, understanding infrastructure performance over time, and facilitating operations reporting to management and service customers.

Configuring SLA reports

1. To create a new report, in the Login Enterprise sidebar menu, navigate to Results > Continuous testing.

Frame 248.png

2. In the Continuous testing results, select SLA Reports from the top menu.

Frame 332.png

3. In the SLA reports, click the green "+" in the upper-right corner to add a new SLA report (The Report info window will open).

Frame 333.png

4. In the Report info, provide the following information:

  • Name and description: Specify a name and description for your reporting configuration.
  • Test and time frame: Select the test and the time frame for which the data should be retrieved.
  • Email recipients: Optionally, specify the email address(es) to receive the reports when automatically generated. To enter multiple email addresses, separate them with commas.
  • Time zone: Specify a time zone (UTC).
  • Report logo: Customize the report with your company logo. Supported image formats are jpeg, jpg, png, and svg, with a maximum file size of 1 MB.

Once you're done, click Next to add measurements and thresholds.

Frame 334.png

Email notification requirements

The Email Notification function requires that the email settings are configured. For more information, see the Email Notifications. If Email Notification is enabled but no email addresses are entered here, the global email settings will be inherited.

Adding Measurements and Thresholds

Adding a new threshold lets you specify the following for your SLA report:

  • Application: Select the application to be monitored.
  • Measurement: Choose the specific measurement of the application.
  • Time limit: Set the time limit for the measurement.

Frame 335.png

Any measurements that exceed this limit will be included in the SLA report.

Frame 336.png

Click Save to apply your SLA report configurations.

Frame 337.png

Generating SLA reports

Reports will not be generated immediately unless you click Manually generate report now. If you have set the schedule to daily, you will receive your first report after a day.

To generate a manual report, in Available reports:

  1. Click Manually generate report.

Frame 338.png

  1. Select the desired date.
  2. Click Generate.

Frame 339.png

To view the report, in Available reports, click on the report that you've just generated manually (The PDF report will start downloading immediately). See the PDF attached for the SLA report sample.

Scheduled reports

  • Daily reports: Generated daily.
  • Weekly reports: Generated weekly.
  • Monthly reports: Generated monthly.

Daily, weekly, and monthly reports can be deleted as necessary.

The SLA report displays the report date, indicating the timeframe the report covers.

Frame 340.png

The Application Success value in the SLA Report represents the status of the entire workload script to complete successfully.