SLA Report

Service Level Agreement (SLA) reporting has been designed to give you a short, simple and effective document that can give you the desired performance information. These reports are ideal for reporting on any service level agreements, as well as helping you understand how your infrastructure is performing over time. This report works great for operations reporting to management and/or service customers.

Configuration

This section tells you how to generate these reports from the historical data gathered by Login Enterprise during its operational processes. 

To create a new report, navigate to the "Continuous Testing Results" page and click the "SLA Report" tab.

Use the green "+" icon to create a new Report configuration.

Specify a name and description for your Reporting configuration. Select the test and the time-frame for which it should be retrieved for. Optionally, specify the email address(es) who should receive the reports when automatically generated. As of Login Enterprise 4.11, multiple email addresses can now be used. To enter multiple emails, simply place commas in between each address. As of release 5.3, you can specify a time zone as well (UTC). You can also customize the report with your company logo. This functionality supports the jpeg, jpg, png and svg image formats, with a maximum file size of 1 MB.

The Email Notification function requires that the Email Settings have been configured. For more information, see this article on Email Notifications. If Email Notification is enabled but no email addresses are entered here, the global Email Settings are inherited.

Once the previous settings are saved you are able to add measurements and thresholds to the SLA Report. This can be customized to fit your needs. To add a measurement thresholds click the "Add new threshold" button in the upper right corner. 

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The "Add new threshold" function looks like this. You can configure which application, which measurement of said application and of course the time limit of that needs to be reported in the SLA Report. All measurements that go over this limit will be reported in the SLA Report.

Once configured the SLA Report overview will look something like this: 

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Please note that reports will not be generated immediately unless you click on "Manually generate report now". If you have set the schedule to daily, you will see your first report after a day.

To generate a manual report, click on "Manually generate report". Select the desired date and click on "generate".

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Weekly and Monthly reports are generated weekly and monthly, respectively. Daily/Weekly/Monthly reports can be deleted as necessary. 

Starting from version 4.4.X and upwards we display the report date of the SLA report. This simply means that we show the time frame the report was created from.

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NOTE: The Application Success value in the SLA Report represents the status of the entire workload script to complete successfully. 

Opened reports look something like this;

 

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