Symptoms
When using Adobe Reader DC instead of Adobe Reader XI, several settings will prevent the workload from running smoothly.
Often you will get the warning in segment 4 stating: 'The window with title PDF1 did not appear, quiting workload'
Cause
Adobe Reader DC behaves differently than Adobe Reader XI.
Resolution
Note: the provided registry entries in this list are accurate only for one version and flavor for an Adobe PDF reader. Make sure to supplant the correct product name and version in the registry paths for the software being used. For example:
<registry hive root>\software\policies\Adobe\<product name>\<version>\...
You can edit the workload and inject registry keys in the prepare phase:
# Prevent FTE dialog in Adobe Reader DC
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog", "iLastCardShown", "REG_DWORD", "0")
# Prevent "Check out the new Acrobat Reader DC" start tour dialog in Adobe Reader DC (2019)
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog", "iLastCardShown", "REG_DWORD", "0")
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog", "iFTEVersion", "REG_DWORD", "10")
# Accept Eula in Adobe Reader DC
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AdobeViewer", "EULA", "REG_DWORD", "1")
# Open Acrobat Reader DC in separate instances
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral", "bSDIMode", "REG_DWORD", "1")
# Disable all cloud services
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown\cServices", "bUpdater", "REG_DWORD", "1")
# Make Adobe the default application popup suppress
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVAlert\cCheckbox", "iAppDoNotTakePDFOwnershipAtLaunchWin10", "REG_DWORD", "1")
# Make Adobe the default application popup suppress
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\2017\FeatureLockDown\cWelcomeScreen", "bShowWelcomeScreen", "REG_DWORD", "0")
# Open Acrobar Reader DC PRO in seperate instances
VSI_RegWrite("Workload", "HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral", "bSDIMode", "REG_DWORD", "1")
Please note: If you are using Adobe Acrobat Reader Pro the location of the registry keys changes.
See Also
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