Disconnected Sessions

Symptoms
Sessions disconnect for an unknown reason.

Cause
This can happen for multiple reasons. One of the reasons to check before continuing is:

In a Citrix environment there is a policy called Session idle timer. If this is enabled the session will be disconnected eventually.

Troubleshooting

1. Download the MonitorDisconnect utility from the attachment below this article
2. Place the executable in \\server\VSIshare\_VSI_Binaries\Target\
3. Change you're chosen workload
1. Add this code somewhere near the start of the workload
   VSI_ShellExecute("", "%temp%\vsi\runtime\MonitorDisconnect.exe")
4. Enable workload and engine debugging
5. Run a test. The debug logs will contain lines like:
   1/9/2015 1:25:02 PM:RemoteDisconnect.
6. Then upload the log files whenever you run into disconnected sessions

Properties
Applies to:
Any versions of Login VSI

Resources
http://upload.loginvsi.com/Support/Aug15/MonitorDisconnect.zip