Addressing false positive threat detections related to Login Enterprise downloads

Issue overview

Understanding false positive virus detections

How antivirus heuristics work

Examples of false positive threat detections

Troubleshooting false positive virus detections

Issue overview

Users may encounter false positive Microsoft Defender Antivirus threat detection when downloading files from Login Enterprise, such as the Login Enterprise Launcher and Logon.zip. This issue can be frustrating and concerning, particularly when the flagged file is legitimate and poses no threat to your system.

In the event of our product's downloadable file triggering a false positive virus detection, we want to assure users that the issue has been addressed. We've submitted the file to Microsoft for analysis, and after a thorough examination, it has been cleared of any virus. This confirmation from Microsoft should provide users with peace of mind regarding the safety and integrity of the file.

Understanding false positive virus detections

False positive virus detection occurs when antivirus software mistakenly identifies a harmless file as malicious. This can happen due to various reasons, including outdated virus definitions, aggressive heuristic algorithms, or similarities between the file and known malware patterns. It's important to understand that false positives are not uncommon and can affect any software, regardless of its legitimacy.

How antivirus heuristics work

Antivirus programs use heuristic analysis to detect potential threats based on behavioral patterns and file characteristics rather than relying solely on signature-based detection. While heuristics are valuable for identifying previously unseen malware, they can sometimes produce false positives by flagging legitimate files that exhibit behaviors or attributes resembling malicious software.

False positive virus detection can be an inconvenience, but it's a solvable issue with the right approach. Understanding how antivirus heuristics work, verifying file integrity, and proactively clearing the virus definition cache can help mitigate false positives effectively. Rest assured, our team is committed to providing safe and reliable software experiences for our users, and we appreciate your patience and cooperation in resolving any issues that may arise.

Examples of false positive threat detections

The false positive threat detection can appear as:

  • A tray popup, such as:

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  • Web browser download message about not being able to download:

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  • In Microsoft Defender Antivirus when investigating the detection:

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    • Frame 170.png

The false positive threats that have been observed are:

Troubleshooting false positive virus detections

If you encounter a false positive virus detection when downloading our product's file, there are several steps you can take to resolve the issue:

  1. Verify the Source: Confirm that you are downloading the file from the Login Enterprise virtual appliance.
  2. Follow these remediation steps to clear cached detections and acquire the latest malware definitions:

    a. Open the command prompt as administrator and change the directory to
    c:\Program Files\Windows Defender
    b. Run
    "MpCmdRun.exe -removedefinitions -dynamicsignatures"
    c. Run
    "MpCmdRun.exe -SignatureUpdate"
  3. Attempt the download of the Login Enterprise file again.
  4. Report the false positive: If your antivirus software flags the file as malicious, consider reporting the false positive to the vendor. This feedback can help enhance their detection algorithms and prevent similar issues in the future.
  5. Whitelist the file: If you're confident that the file is safe, you can add it to the whitelist in your antivirus software to prevent future false positives.
  6. Contact support: If the issue persists or if you have any concerns about the file's safety, feel free to reach out to our Login VSI customer support team at support@loginvsi.com

By following these steps, you can effectively resolve false positive virus detections and ensure the smooth operation of our product.