Symptom

There is an Adobe Reader XI pop-up which might cause stuck sessions. The title of this window is "No Screen Reader Support". The reason why "stuck" test sessions might occur is because the virtual user executing the workload might not expect the pop-up, which will result in the workload not progressing.

Cause

The source of the pop-up is from Adobe Reader accessibility configuration.

Note, this pop-up might not be exclusive to Adobe Reader version 11.x

Note - also, Login VSI offers professional services for workload customization to prevent pop-ups or work past them with the virtual user

Resolution

1. Connect to a test target desktop with a Login VSI or Login PI test user
2. Edit the registry with the following path and key:
   • Path: HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\11.0\AVAlert\cCheckbox
   • Key name: iRememberNoMSAA
   • Key type: DWORD
   • Key value: 1
3. Verify this prevents the pop-up by opening Adobe Reader XI again
4. If so, on the Login VSI or Login PI server, edit the workload
5. In the prepare segment of the Login PI or Login VSI workload add the following line:
   • VSI_RegWrite(”Workload", "HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\11.0\AVAlert\cCheckbox", "iRememberNoMSAA", "REG_DWORD", "1")
     • This will perform a one-time per test write to this path during the beginning the Login VSI or Login PI test
6. Save the workload and resume testing

Properties

Applies to

Login VSI 2.x and 4.x

Full text and pop-up screenshot

Including this so searching for this article might be easier. The full scope of the text on the pop-up is:

"This version of the Adobe Reader does not support screen readers. Information about downloading a version with screen reader support is available at http://www.adobe.com/go/reader_download"

The pop-up might look like:

See also

1. More information about the "prepare segment"
2. Login VSI services offerings
3. VSI_RegWrite documentation for Login VSI and PI: Login VSI reference | Login PI reference
4. 5 Best Practices for VDI Workload Customization with Login VSI